AirHelp Score 2023
Global Airport Ranking
As the global expert in air passenger rights, we know that your experience in the airport affects the rest of your journey. That’s why we’ve ranked the world's airports in our latest annual AirHelp Score.
Also check our Global Airline Ranking →
Top-rated airports
Muscat, Oman
Muscat International Airport
8.54 / 10
Recife, Brazil
Recife/Guararapes–Gilberto Freyre International Airport
8.49 / 10
Cape Town, South Africa
Cape Town International Airport
8.48 / 10
Global Airport Ranking
Airport | Location | AirHelp Score | On-Time Performance | Customer Opinion | Food and Shops | |
---|---|---|---|---|---|---|
1. | Muscat International Airport | Muscat, Oman | 8.54 | 8.4 | 8.7 | 8.9 |
2. | Recife/Guararapes–Gilberto Freyre International Airport | Recife, Brazil | 8.49 | 8.5 | 8.4 | 8.7 |
3. | Cape Town International Airport | Cape Town, South Africa | 8.48 | 8.6 | 8.1 | 8.5 |
4. | Brasília–Presidente Juscelino Kubitschek International Airport | Brasília, Brazil | 8.43 | 8.6 | 8.1 | 8.1 |
5. | Doha Hamad International Airport | Doha, Qatar | 8.41 | 8.3 | 8.5 | 8.7 |
6. | Osaka Itami International Airport | Osaka, Japan | 8.37 | 8.7 | 8.1 | 7.8 |
7. | Belém/Val-de-Cans International Airport | Belém, Brazil | 8.36 | 8.5 | 8.2 | 8.2 |
8. | Belo Horizonte Tancredo Neves International Airport | Belo Horizonte, Brazil | 8.35 | 8.4 | 8.2 | 8.3 |
9. | Tokyo Narita International Airport | Tokyo, Japan | 8.31 | 8.2 | 8.5 | 8.6 |
10. | Amami Airport | Amami, Japan | 8.27 | 8.5 | 7.9 | 8 |
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Best airports by country
1.
Minneapolis-St. Paul International Airport
8.15/10
2.
Seattle-Tacoma International Airport
7.96/10
3.
Detroit Metropolitan Wayne County Airport
7.91/10
Best airports by region
Asia
Muscat International Airport
8.54/10
Europe
Bilbao Airport
8.04/10
North America
Minneapolis-St. Paul International Airport
8.15/10
Oceania
Christchurch International Airport
8.02/10
South America
Recife/Guararapes–Gilberto Freyre International Airport
8.49/10
How is the AirHelp Score calculated?
On-time performance
We use the on-time performance statistics for every airport to calculate how likely it is that your flight will be on time.
Customer service
We asked thousands of passengers in over 58 countries to tell us about staff, wait times, and cleanliness at the airports they visited most recently.
Food and shops
Via surveys we asked thousands of air passengers to rate the shops and restaurants at the airports they most recently visited.
Global Airline Ranking
We also rank the world's best-known airlines
See which ones do best for on-time arrivals, customer opinion, and treating passengers fairly when there are delays and cancellations.
ABOUT AIRHELP
Here to help passengers with flight delays and cancellations.
Since 2013 we've helped 2 million passengers get compensated. We protect even more passengers around the world via AirHelp Plus, our membership service that offers fast payouts and lounge passes when flights get delayed, insurance on lost luggage, and 24/7 support in 18 languages.
Press information
If you’re a member of the media and would like to get in touch, please email us at: [email protected]
Please note: We can only respond to press inquiries in English, French, German, Italian, Polish, Portuguese, Spanish, or Turkish.
Only media inquiries will receive a response. If you’re an AirHelp customer, please visit our Help page.
85% of passengers don't know their rights. Don't be one of them.
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